Delivery and returns
Please note the turnaround and delivery times for orders:
HAND SEWN lampshades - these are hand made for you - please allow three weeks from order for dispatch.
PAPER & OTHER HAND MADE lampshades - please allow two weeks from order date for dispatch.
STOCK ITEMS - including vintage lampshades - please allow 7 working days from date of order for dispatch
BESPOKE ORDERS - you are welcome to order our shades in different sizes and shapes offered, please contact us for more information
Please note we send our lampshades using Royal Mail, Parcelforce48 or UPS. We will let you know when your parcel is sent, with a tracking number for you to see when it will be delivered to you. Thank you for your orders. We apologise for any delays due to postal strikes.
You can feel confident ordering from The Lampshade Loft, we have sold hundreds of shades via this website and offer an excellent standard of customer service. Should you wish to return your order, please let us know as soon as possible, and note our returns policy below. Thank you for your order.
Postage
Lampshades are sent free of charge as standard delivery to most addresses in the UK. At present, however and due to Brexit, there may be issues will sending to various countries and regrettably to northern Ireland. Please contact me first for detail and for overseas orders, please contact me for shipping costs to your required destination, before you place an order.
Delivery
Orders are processed once payment has been made in full. Items in stock are dispatched within 7 working days from receipt of payment. Made to order items will be sent within 21-28 days of receipt of payment although we aim to send them earlier. All orders are sent using a reputable courier service with tracking facility, or by 1st class post - an email will be sent to you when dispatch is made letting you know estimated date of arrival. If you need your order any quicker, please contact me I will do my best to help.
Please note we often recycle packaging for your order.
Returns
A 100% refund on your purchased stock item goods will be happily made, provided they are returned to us within 10 working days of the delivery date. Goods must be returned in their original packaging, using a guaranteed and trackable delivery service for which the buyer is responsible for paying for and must arrive in perfect order. If you wish to return any item for any reason, please contact us in advance so that we are ready to process your return as soon as possible. Please be aware that the large lampshades cost around £10 to be sent via Royal Mail's Parcelforce service, so its good to be sure before you order!
If in the unlikely situation that your shade arrives damaged, please contact me as soon as possible or definitely within 3 working days as we only have 14 days to make a claim with the courier company. We may ask you to retain the shade and box whilst we make the claim, and to send us images to support this. Please note that Items described as ‘vintage’ or ‘retro style’, are items that have been previously used and owned and therefore they may have signs of wear and tear, but are fully described with all their charming vintage defects, and therefore cannot be described as faults.
Regrettably, returns or refunds cannot be made on any bespoke items.
We try our hardest to show the colours of our items as accurately as possible but because of different computer settings the colours may vary on various computer screens. We recommend that you please ask any questions before you purchase, or with modern shades, ask for a fabric sample first. Thank you.
Please note that refunds to Paypal can take up to 30 days and are subject to Paypal refund regulations.
Customer Testimonials
'My shade looks stunning in its' new home and I wouldn't hesitate to recommend you to others looking for something similar' Chris H
'Just to let you know both items have arrived safely today and I am delighted with them. Many thanks again' Fiona C
'Our oval vintage lampshade has just arrived. We just wanted to say how pleased we are with it and your excellent service' Lynne and Jim
'Thank you so much for sending the lampshade. It was perfectly packaged and I absolutely love it :) If I ever need another lampshade in the future I’ll definitely come to you' Andrea
‘Jane, I’m absolutely delighted with your work, it’s amazing how happy a lampshade can make me, it’s brilliant. Thank you so much for your advice, patience and wonderful work’. Shirley, Cheshire.